General Questions
Q:What are your Customer Service hours of operation?
A:Our Customer Service department is available to assist you Monday – Friday, 8 am – 4 pm PST. Please expect a delay in response time on all national holidays.
Q:Can my T3 product be used internationally?
A: T3 products are designed for use in the United States and Canada. Certain products may also be used outside of the U.S. and Canada with the proper adapter. If “Auto World Voltage” is listed as a feature in the specific product details, then this product can be used internationally. Please review the product detail page for your specific product for more information.
Q:Are T3 diffusers universal?
A: No, not all T3 diffusers are universal. Specific dryer compatibility will be noted within the details of each diffuser product detail page. Please check the specific product details to ensure that they will work together.
Q:Why are some of my favorite products no longer offered on your website?
A: We consistently strive to offer our customers the newest innovations and most cutting-edge technology by introducing new products. As a result, we need to discontinue some older products in our assortment. We hope that you will try one of our newest products and achieve even greater results.
Q:My product isn’t working properly. What should I do?
A: Please visit our Warranty Information page to ensure that your specific product meets the warranty claim requirements. If your item falls outside the warranty requirements, please file a claim and we will respond to your inquiry within 72 hours.
Q:How can I add two promo codes to my order?
A: At this time, our website can only accept one promo code per order.
Q:Do you offer price adjustments?
We don’t offer price adjustments at this time.
Q:What does it mean when an item is listed as “Final Sale”?
A: This means that the item is yours to keep and it cannot be returned.
Q:Do items sold as “Final Sale” still qualify for warranty coverage?
A: Yes, all T3 tools have a 2-year limited product warranty.
Q:Do you sell E-Gift Cards?
A: No, we don’t currently offer E-Gift Cards.
Q:How do I know I am purchasing from an authorized retailer?
A: To ensure that you purchase your T3 tool from an authorized retailer, please reference a list of our authorized retail partners and unauthorized resellers.
Q:I have submitted an email inquiry and haven’t received a response.
A: Due to a high volume of inquiries, please allow up to 2 business days to receive a response, and be sure to check your junk mailbox.
Q:Where can I purchase T3 products outside of the US?
A: T3 products are currently sold in more than 15 countries.
Q:Where can I find warranty and returns information for a T3 product purchased outside of the US and Canada?
A: Please visit our Warranty Information page to learn more
Q:Who do I contact if I have a question about a T3 product purchased outside of the US and Canada?
A: Please visit our Customer Service page to learn more.
Returns
Q: Do I need to return the GWP I received with my order?
If you return an item that came with a free gift and you don’t return the free gift – don’t worry. We’ll reimburse you for the returned item, minus the value of the free gift. To receive your full refund, return the GWP alongside the products ordered.
Orders
Q:Can I cancel my order?
A: Because we want to get your T3 tools to you ASAP, we are unable to cancel or make changes to an order once it has been submitted. If you aren’t completely satisfied with your T3 product, don’t worry. We offer returns within 30 days of purchase for a full refund.
Q:I am having trouble with my credit card information for my online order.
A:If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid.
Q:How do I know if ordering online is secure?
A: We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our website, we use encryption technology to protect your information as it is transmitted to us.
Q:Do you ship to Canada, Hawaii, Alaska or US territories?
A: We currently do not ship to Canada, or Hawaii, Puerto Rico, Alaska, and other US Territories. If you are interested in shipping to an address outside of the 48 contiguous United States, please visit one of our authorized online retailers.
Q:How long does it take to process an order?
A: Orders must be received by 10am PST Monday – Friday to be processed the same day. Orders received after 10am PST on Friday or over the weekend will be processed Monday morning. Orders received on major holidays will be processed the following business day.
Q:How can I track the status of my order?
A: When your order ships, you will receive a shipping confirmation via email with your tracking number and a link to view the status of your shipment.
Q:What do I do if my tracking shows delivered, but I did not receive my order?
A: Please contact our support team. We’ll be sure to file a claim for your shipment and see what options are available to make things right. Claims related to damaged or missing shipments must be filed within the first 30 days of receipt to be considered. T3 cannot be held responsible for any missing or damaged products if we are not notified within this time period.
Q:How long does it take to receive a refund for a returned order?
A: It typically takes 4-5 business days for your return to reach our warehouse. Refunds can take up to 3-7 business days to hit your account once the refund is issued to your original payment method.